All prices listed on the KITX website are in Australian Dollars.
Once we have dispatched your order, you will receive the tracking details of your parcel.
Delivery times are estimate only. KITX is not responsible for any additional delivery time or delays incurred.

Orders received on the KITX online store will be delivered with in 2-5 business days.
All deliveries within Australia have a $10 flat fee and will be shipped by a courier service which requires a signature upon delivery.
Delivery will be between 9am and 5pm. Fees will be incurred for redelivery $15. 
We cannot deliver to Australian Post boxes or Parcel Lockers - if there is no alternative address there is a $10 fee.
If deliveries is to a business address, please specify the business name.

All international orders will be shipped by an international courier service.
All orders will incur a flat fee and of AUD$50 and will arrive the package within 5-10 business days.
International deliveries will require a signature upon delivery.
We cannot deliver to Post boxes or Parcel Lockers. 
Fees will be incurred for redelivery $15.
If deliveries to a business address, please specify the business name.
Some countries may require the customer to pay duties and taxes.

KITX is happy to accept all returns and exchanges.
Please contact customer service on or 02 9699 4500 within 7 days to receive a Return Authorization number for
your return or exchange.

Items must not be worn, altered, damaged or washed.
All items must have swing tags attached.
Returns and exchanges must include all original packaging, including shoe boxes and dust bags.
These must be in original conditions as these are considered part of the item.

All returns and exchanges to be sent to KITX Head Office within 7 days of the RA# being issued.

KITX will not accept returns, exchanges or refunds on sale items.

KITX reserves the right to reject change of mind return.

All exchanges will include a re-deliviery shipping cost. 

To ensure you are eligible for a return, we recommend the following:

1 Try all shoes on, on the carpeted surface
2Be careful of make up rubbing off on garments
3Try all swimwear with underwear on

Refunds require up to 5 business days to be processed once received. Please allow up to 3 business days for the funds to appear in your account.

Prices are subject to change without notice as determined by the Company and are denominated in Australian dollars (AUD).
The price applicable will be the price displayed at the time that the Purchase Order is placed. Displayed prices are inclusive of GST.
Displayed prices are not inclusive of delivery costs.